Refund Policy
End2End Supply Chain Consulting and Academy
Last updated: August 2026
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End2End Supply Chain Consulting and Academy (“End2End”, “we”, “us” or “our”) is committed to providing high-quality professional learning resources and services. This Refund Policy explains the conditions applicable to cancellations and refund requests for digital products, subscriptions, learning programmes and the CSCP Support Vault.
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By purchasing a product, programme or subscription through our website, you acknowledge and accept this Refund Policy.
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1. Digital Products and Vault Access
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The CSCP Support Vault and associated online learning resources are digital, access-based services.
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Access to paid Vault content is activated only after successful payment.
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Because members receive access to digital learning resources following activation, refund eligibility is subject to the conditions below.
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2. 7-Day Refund Period
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A customer may request cancellation and a refund within 7 calendar days of the original purchase date.
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For digital products such as the CSCP Support Vault, a refund request within this period may be considered provided that the learner has not accessed or completed more than 10% of the applicable Vault content or learning resources.
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This provision is intended to provide customers with a reasonable opportunity to evaluate the service while protecting End2End's digital intellectual property and learning resources.
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Nothing in this policy limits any rights that a customer may have under applicable South African law.
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3. Refunds After 7 Days
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Except where required by applicable law, payments are generally non-refundable after the 7-day refund period.
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This applies particularly where substantial access to digital learning resources has already been provided or used.
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No refund will ordinarily be provided merely because a learner:
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changes their mind after the refund period;
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does not use the Vault or learning resources;
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does not complete their studies;
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does not sit for an examination; or
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does not achieve a desired examination or certification result.
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4. Annual Vault Subscriptions
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Where a Vault option is purchased as an annual subscription, access is provided for the applicable annual subscription period.
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If automatic annual renewal is enabled, the subscription will renew in accordance with the terms presented during purchase.
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Customers may cancel future renewal of their subscription. Cancellation prevents the next renewal but does not normally result in a pro-rata refund for the remaining portion of the current paid subscription period.
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Access will ordinarily continue until the end of the period already paid for.
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5. Renewal Payments
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Customers are responsible for cancelling an automatically renewing subscription before the next renewal payment if they do not wish to continue.
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If you believe that a renewal payment was processed incorrectly, please contact End2End promptly so that the transaction can be reviewed.
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Any refund required under applicable law will be honoured.
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6. Facilitated or One-to-One Sessions
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Where a Vault package includes facilitated or one-to-one support sessions, scheduled sessions may be subject to separate scheduling and cancellation arrangements communicated when the session is booked.
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A session that has already been delivered is considered a service already provided and will not ordinarily be refundable, subject to applicable law.
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7. Duplicate or Incorrect Payments
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If you believe you have been charged more than once for the same purchase or that an incorrect amount has been processed, contact us as soon as possible.
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Where our review confirms an incorrect or duplicate payment, the appropriate amount will be refunded.
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8. Technical Problems
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If you have paid for Vault access but cannot access the resources because of a technical problem, please contact End2End so that we can investigate and restore the appropriate access.
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A temporary technical problem does not automatically qualify for a refund where the service can reasonably be restored.
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9. How to Request a Refund
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Refund requests should be submitted to:
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Please include:
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your full name;
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email address used for registration;
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date of purchase;
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programme or Vault option purchased;
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payment or order reference, where available; and
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reason for requesting the refund.
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We will review the request against this Refund Policy and applicable requirements.
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Approved refunds will be processed through an appropriate available payment method. Processing times may also depend on the payment provider and financial institution involved.
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10. Suspension for Misuse
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Refunds will not ordinarily be provided where access has been suspended or terminated because of material misuse of End2End services, including unauthorised sharing, reproduction or distribution of protected learning materials, subject to applicable law.
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11. Consumer Rights
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This Refund Policy is intended to operate consistently with applicable South African consumer-protection and electronic-commerce requirements.
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Nothing in this policy is intended to waive, restrict or exclude a statutory right that cannot lawfully be waived, restricted or excluded.
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12. Changes to This Policy
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End2End may update this Refund Policy when necessary to reflect changes to its products, subscriptions, payment arrangements or applicable requirements.
The current version will be published on our website.
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13. Contact Us
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For refund, cancellation or payment enquiries, contact:
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End2End Supply Chain Consulting and Academy
Email: info@end2endsc.co.za
Website: www.end2endsc.co.za
South Africa
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