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Frequently Asked Questions
Change Management is a structured, intentional approach that prepares, equips, and supports individuals and teams through transitions. It reduces resistance, accelerates adoption, stabilises performance, and increases the likelihood that your investment delivers measurable value.
In today’s volatile environment, transformation fails not because of strategy gaps—but because people are not taken along the journey.
Your approach is grounded in:
• Industry-specific practices rather than generic models.
• Behavioral drivers, using frameworks such as PROSCI, COM-B and SCARF to shift mindsets.
• Integrated operating model alignment across processes, systems, capability, and culture.
• Practical tools and enablement, not theoretical training.
• Measurable adoption and sustainability, tracked through dashboards and change KPIs.
It’s not change “theory”—it’s change embedded into operations.
We work across the full spectrum of organisational change, including:
• Digital and technology implementations
• Operating model redesign
• Supply chain transformation
• Process optimisation and standardisation
• Strategy rollouts
• Leadership development and culture change
• Organisational restructuring and transition management
If people need to think, work, or behave differently—this is where we excel.
Immediately.
Change Management is most effective when integrated from project inception—not when issues appear later. Early involvement ensures:
• Stakeholder alignment
• Risk and resistance mitigation
• Capability readiness
• A communication and training roadmap
• Stabilisation of operations post-go-live
Late involvement often means higher costs and avoidable delays.
Deliverables may include:
• Stakeholder impact assessments
• Behavioral and readiness assessments
• Change strategy and roadmap
• Change risk register
• Communication plans and assets
• Training needs analysis and capability uplift plans
• Leadership alignment and coaching
• Change networks and governance structures
• Adoption dashboards and sustainability metrics
• Post-implementation support and reinforcement plans
Success is tracked through adoption, utilisation, proficiency, and business outcomes.
Typical indicators include:
• Speed of transition and stabilisation
• Reduction in resistance or rework
• Process compliance and behavioral shifts
• KPI improvements (cost, productivity, service levels, cycle time, etc.)
• System usage metrics and error rates
• Stakeholder sentiment and engagement
• Achievement of ROI and performance uplift
Yes—our work integrates:
• FulcrumSC™ (Align – Discover – Improve – Engage – Sustain)
• CiXMethod™ (Capability-in-Execution for real behaviour change)
• PROSCI, SCARF, COM-B, ADKAR (where relevant)
• Leading industry frameworks (supply chain, operations, digital adoption)
All frameworks are adapted to your sector and organisational context.
We treat resistance as data, not defiance.
Approaches include:
• Targeted stakeholder engagement
• Active listening and mapping root causes
• Behavioral nudges
• Leadership coaching
• Skill upliftment and confidence building
• Reinforcement and stabilisation tactics
Resistance usually reflects fear, capability gaps, or poor communication—our frameworks address all three.
Our practice spans:
FMCG, manufacturing, retail, logistics
Public health and pharmaceuticals
Financial services
Mining and petrochemicals
Hospitality and QSR
Digital and technology
Public sector and state entities
Higher education and skills development
The differentiator: industry-specific operating realities shape our approach.
Without Change Management, projects overspend, timelines slip, adoption lags, employees disengage, benefits are never realized, and performance deteriorates. With Change Management, adoption accelerates, risks reduce, leaders align, ROI improves, employees transition confidently, and business performance stabilizes faster. It's not a cost—it's a value multiplier.
The Supply Chain Strategy Sprint is a rapid, intensive, insight-driven process that defines your strategic priorities, improvement levers, capability gaps, and performance roadmap. It helps leaders move from complexity to clarity in weeks, not months, ensuring alignment behind a targeted, industry-relevant supply chain strategy.
Because today’s environment demands speed, adaptability, and pragmatism, not long theoretical analyses.
A Sprint provides:
• Faster decision-making and execution alignment
• Insight-driven prioritisation
• Focused investment and resource allocation
• Clear KPIs linked to value and performance
• Immediate actions that create momentum
• A blueprint that is actionable—not a shelf document
The value lies in time-to-impact.
• Deep sector expertise across Africa and global markets
• Practical operating experience—not academic consulting
• Integrated strategy + capability + change approach
• Rapid delivery without sacrificing depth
• Tools, templates, and methodologies that teams can use immediately
• Clarity, alignment, and execution built into the design
This is strategy with real-world traction.
The Sprint follows a structured five-step approach:
1. Context & Landscape Assessment - Drivers, risks, disruptions, trends, and operating realities.
2. KPI Definition & Performance Baseline - Current state performance, value drivers, and benchmarking.
3. Gap & Inefficiency Identification - Process, technology, data, capability, service, and cost gaps.
4. Best Practice Selection - Industry-proven solutions aligned to your operating environment.
5. Strategic Prioritisation & Roadmap - Clear priorities, implementation steps, success measures, and quick wins.
This ensures the strategy is anchored in evidence, not opinion.
The Sprint delivers a robust strategic pack, including:
• Context assessment (internal + external drivers)
• Industry-relevant maturity assessment
• Defined strategic priorities
• Key performance indicators (KPIs) and value levers
• Gap analysis and root causes
• Functional and cross-functional improvement roadmap
• 12-month implementation blueprint
• Change and capability uplift requirements
• Strategic risks and enablers
This ensures the strategy is executable from Day 1.
Typical challenges include:
• Fragmented or siloed supply chain activities
• Unclear priorities and performance expectations
• Inefficient cost structures and operational bottlenecks
• Lack of visibility and data-driven decision-making
• Overwhelmed leaders who need clarity quickly
• Misalignment between strategy, processes, and people
• Poor execution due to lack of structure or ownership
The Sprint turns these barriers into actionable strategic direction.
The core session runs for 2–3 days with executive leadership, depending on the client’s needs.
However, the full engagement may include:
• Pre-session walkthroughs and assessments
• Structured post-implementation reviews
• Leadership coaching and ongoing transition support
The depth and duration are tailored to organisational expectations and readiness.
Only minimal preparation is required from participants.
However, pre-session preparation enables significantly better outcomes.
Clients may be asked to provide:
• Performance KPIs
• Process overviews
• Pain points and constraints
• Organisational objectives
• Data available for baseline analysis
End2End guides the preparation to ensure the session is efficient and strategic.
Outputs typically include:
• A clear supply chain strategic direction
• Priority value levers and focus areas
• Defined KPIs and success indicators
• Clarified roles, responsibilities, and ownership
• High-level operating model implications
• A practical, sequenced roadmap (30/60/90 days + 12-month plan)
• Quick-win actions that start immediately
• Risks, enablers, and required capabilities
All outputs are consolidated into a professional strategic pack.
Post-session support is fully customisable. Options include:
• Progress check-ins (monthly or quarterly)
• Implementation reviews and performance tracking
• Transition coaching for leaders
• Change management support
• Capability development programmes
• Alignment workshops for extended teams
Clients choose the level of involvement based on internal capacity and expectations.
Yes. End2End provides ongoing advisory and implementation support, which may include:
• Establishing governance and decision-making structures
• Designing KPIs and dashboards
• Facilitating cross-functional alignment
• Supporting operational changes
• Upskilling teams on best practices
• Embedding behavioural and cultural shifts
Execution support ensures the strategy becomes operational reality, not a document.
Schedule a discovery call
Define scope and expectations
Confirm participants and pre-session inputs
Conduct walkthroughs or assessments (if required)
Facilitate the 2–3 day executive session
Provide outputs and agree next steps
Within one week, your organisation can have a clear supply chain strategic direction and an aligned leadership team.
Depending on scope, it can include:
Planning & forecasting
Procurement & sourcing
Logistics & distribution
Inventory management
Warehousing
Transportation
Manufacturing / operations
Order-to-cash
Customer service
Data, systems, and digital enablement
Supply chain governance
Human Resources, skills and competencies
Financial management
Sales and marketing
The approach is end-to-end.
The Strategy Sprint incorporates SCOR where relevant. Its core includes industry-specific best practices, practical consulting methodologies, operations excellence, behavioral insights, digital and data enablers, and financial impact analysis. The Sprint is SCOR-based, business-practical, and sector-aligned.
The SCOR™ Journey is a structured transformation approach that uses the ASCM Supply Chain Operations Reference (SCOR™) Framework to:
• Assess current performance
• Identify improvement opportunities
• Standardise processes
• Strengthen capability and governance
• Build a roadmap for operational excellence
It provides a common language, process structure, and performance framework for your entire value chain.
Supply chains today must navigate volatility, complexity, and intense customer expectations. SCOR™ helps leaders:
• Create end-to-end visibility
• Benchmark performance against global best practice
• Build repeatable, scalable processes
• Improve cost, service, speed, and resilience
• Align cross-functional teams around the same standards
It remains the most comprehensive and globally recognised supply chain process framework.
A typical SCOR™ Journey consists of:
• Executive alignment & strategy context
• SCOR™ training and capability uplift
• AS-IS process and performance assessment
• Gap and root cause analysis
• Design of the TO-BE process architecture
• Definition of key KPIs and enabling practices
• Prioritised improvement roadmap
• Change management and governance alignment
• Implementation support and sustainability planning
The depth depends on your organisation’s ambition and maturity.
Timeframes vary based on scope, but typical durations include:
• SCOR™ Training: 1–3 days
• Assessment & Diagnostics: 3–6 weeks
• Process Design & Roadmap: 4–10 weeks
• Implementation Support: Optional, ongoing
• Post-implementation review: 3–6 months after rollout
Your journey is customised to your constraints, pace, and internal capacity.
Clients typically experience improvements in service levels (OTIF), forecast accuracy and planning stability, inventory optimization, cycle times and lead times, operational cost efficiency, supplier and customer collaboration, governance and execution discipline, and cross-functional alignment. The greatest benefit is a supply chain that is predictable, scalable, and performance-driven.
No.
SCOR™ is fully scalable and applies to:
• Large and complex organisations
• Medium-size businesses formalising processes
• Fast-growing companies needing structure
• Public sector and healthcare supply chains
• Logistics and third-party service providers
Any organisation seeking disciplined maturity and operational excellence can benefit.
We adapt SCOR™ to your:
• Industry operating model
• Customer and product dynamics
• Systems and data maturity
• People capability and culture
• Strategic priorities and performance goals
Our approach blends SCOR™ structure with practical, industry-specific practices to ensure adoption and sustainability.
Training covers:
• SCOR™ process architecture (Plan–Order–Source–Transform
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–Fulfil–Return–Orchestrate)
• Performance measurement framework
• Maturity and best practice models
• Practical application through case studies
• Hands-on exercises for mapping and analysis
It ensures teams can apply SCOR™, not just understand it.
SCOR™ changes how people work, decide, and collaborate.
We integrate change principles throughout:
• Stakeholder engagement
• Behavioral readiness assessment
• Communication and capability enablement
• Leadership alignment
• Post-go-live reinforcement
This ensures sustainable adoption—not just a redesigned process.
End2End delivers a uniquely powerful SCOR™ experience based on:
1. Internationally Recognised SCOR™ Expertise
Our Lead SME, Jolanda Pretorius, was formally invited by ASCM to serve as a SCOR-DS Review Expert, a global recognition awarded to a select group of specialists shaping the future of the SCOR™ model.
This is a rare international accolade and positions End2End as a trusted authority in SCOR™-based transformation.
2. Deep operational experience—not textbook consulting
We integrate SCOR™ with decades of hands-on industry leadership across FMCG, retail, healthcare, manufacturing, logistics, mining, and public health.
3. Industry-specific integration
We embed SCOR™ alongside best practices that are relevant to your sector’s realities.
4. Structured yet practical transformation approach
Our methods ensure rapid adoption, not theoretical frameworks.
5. Capability uplift and behavioural enablement
We don’t just redesign processes—we equip teams to run them confidently.
6. Repeatable tools, templates, and governance models
Clients gain practical assets they can continue using long after the engagement.
7. End-to-end transformation partnership
From assessment to execution and sustainability, we support your full journey.
This combination ensures your SCOR™ Journey delivers measurable, lasting value and trusted global expertise.
The FulcrumSC™ CI System is End2End’s practical and scientific continuous improvement system designed to diagnose, design, stabilize, and scale improvement across the supply chain. It builds continuous improvement capacity through six phases: Aim, Load, Lever, Engage, Balance, and Calibrate, all powered by the SCiX Method™.
We offer a variety of training programs, including in-house learnerships, accredited courses, and customised training solutions. Our programs are designed to enhance skills at all levels and tailored to your organisation's specific needs. Our accredited courses include APICS, ASCM, CIPS, DDI, and more.
We offer a variety of training programs, including in-house learnerships, accredited courses, and customised training solutions. Our programs are designed to enhance skills at all levels and tailored to your organisation's specific needs. Our accredited courses include APICS, ASCM, CIPS, DDI, and more.
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