Course Overview

Develop the skills and attitudes required to provide good customer service; problem solving; communication; understanding the customer. Good customer service involves solving problems, offering solutions, being polite and providing a pleasant experience. Therefore providing good customer service requires people to be empathetic, sincere and understanding.

 

The end2end Academy's Customer Service Skills Simulation activities provide everything you need to develop these skills and more.

Customer Service Skills Simulation

Study Options
Skill Level
Institution
Certification Type
  • WHY YOU SHOULD ATTEND

    Aims and Objectives

    The Customer service activities have been specifically designed to promote participants to ‘feel’ and ‘see’ the impact of their behaviour, both positive and negative, on colleagues and customers leading them to improve their customer service skills. Each activity involves an engaging task and a thought provoking review process.

     

    Do participants make assumptions or question the customer carefully?

     

    Get started today!

  • COURSE OPTIONS

    Public Classes | In-house customised sessions 

  • BOOK YOUR SEAT

    Booking or email us

  • WHO SHOULD ATTEND

    Formal and informal teams

     

  • COURSE OUTLINE

    LEARNING OUTCOMES

    Activities designed to successfully develop skills to provide participants the opportunity to develop the attitudes and behaviours that lead to improved customer service.

     

    This is an activity suitable for anyone in the office, factory or supply chain who needs to understand customer service.

  • ENTRY REQUIREMENTS

    None

  • CERTIFICATION

    Certificate of Attendence: end2end Supply Chain Academy

     

  • ASSESSMENT METHOD

    Ongoing reviews, feedback and metoring opportunities during the simulation process.

  • DURATION & DELIVERY

    • FACILITATED:
      • Facilitated sessions - durantion and combination of simulations are defined as per requirement
      • Work books and resources included
    • SELF STUDY:
      • No self-study option is avalable
  • OTHER COURSES YOU MAY BE INTERESTED

    end2end Academy Simulation: Team Development

  • DATE AND VENUE

Address

PO Box 153 | Bergbron | Johannesburg | Gauteng | South Africa | 1712 

Contact

info@end2endsc.co.za

+27 83 460 1175

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