Develop the skills and attitudes required to provide good customer service; problem solving; communication; understanding the customer. Good customer service involves solving problems, offering solutions, being polite and providing a pleasant experience. Therefore providing good customer service requires people to be empathetic, sincere and understanding.
The end2end Academy's Customer Service Skills Simulation activities provide everything you need to develop these skills and more.
Customer Service Skills Simulation
WHY YOU SHOULD ATTEND
Aims and Objectives
The Customer service activities have been specifically designed to promote participants to ‘feel’ and ‘see’ the impact of their behaviour, both positive and negative, on colleagues and customers leading them to improve their customer service skills. Each activity involves an engaging task and a thought provoking review process.
Do participants make assumptions or question the customer carefully?
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Public Classes | In-house customised sessions
BOOK YOUR SEAT
Booking or email us
WHO SHOULD ATTEND
Formal and informal teams
Activities designed to successfully develop skills to provide participants the opportunity to develop the attitudes and behaviours that lead to improved customer service.
This is an activity suitable for anyone in the office, factory or supply chain who needs to understand customer service.
Certificate of Attendence: end2end Supply Chain Academy
Ongoing reviews, feedback and metoring opportunities during the simulation process.
DURATION & DELIVERY
- Facilitated sessions - durantion and combination of simulations are defined as per requirement
- Work books and resources included
- SELF STUDY:
- No self-study option is avalable
OTHER COURSES YOU MAY BE INTERESTED
end2end Academy Simulation: Team Development
DATE AND VENUE